Frequently Asked Questions (FAQ)

​UX Research General

Q: What is UX Research (or User Research, Games User Research)?
A: The process of conducting research to help developers design and build an experience that best fits its users' needs. This includes research in early stages of development (i.e. incubation, generating ideas) to later stages of production.

Q: How did you start doing UXR?
A: As I was searching for post-graduate Market Research opportunities in film & TV, I learned that my social science background largely overlapped with the skill set of a UX Researcher. I applied for my first UXR position and quickly familiarized myself with UX principles and usability as preparation for my new role.

Q: What does your day-to-day look like?
A: On any given day, I am doing a mixture of one or more of the following:

• Stakeholder management, interviews
• Expert interviews
• Literature reviews, desk research
• Writing screeners and surveys
• Writing interview scripts
• Conducting playtests, usability tests, interviews, or focus groups 
• Analyzing qualitative and quantitative data
• Writing and sharing journey maps or reports

UX Research Interviewing

Q: Do you have advice for interviewing?
A: [To be written]

Q: Do I need a portfolio?
A: [To be written]

Other Questions

Q: Can you tell me when ____ will be fixed? Can you tell me when ____ will be released?
A: For bug issues, please contact the appropriate channels for reporting! Otherwise, per non-disclosure agreements, developers usually are not allowed to comment on these types of topics freely. 

​Q: Can you give me ___ (e.g. gun buddy, RP)?
A: Borrowing/adapting from Jules Glegg's policy, I give buddies, RP, etc. as a surprise reward for players I see being cool/welcoming/inclusive in-game or at Riot-related gaming events. To protect my personal boundaries, I do not accept any gun buddy or other similar requests sent to any of my accounts and such requests will be ignored.